Member Bill of Rights

Your Rights and Responsibilities

We view health care as a partnership between you and your health care team. We respect your rights, values, and dignity. You will receive safe, high-quality care regardless of your race, color, national origin, religion, gender, age, sexual orientation, gender identity or expression, genetic information, veteran status, or disability. In exchange, we ask that you recognize the responsibilities that come with being a member, both for your own well-being, and that of your fellow members and health care providers.

Below, we’ve listed your rights and responsibilities as a Grand Mere’s member. A Grand Mere’s member is anyone who is receiving care within a center operated by Grand Mere’s Adult Day Health Club.

Member Rights

You have the right to safe, high-quality, medical and supervisory care, without discrimination, that is compassionate and respects your personal dignity, values, and beliefs.

You have the right to participate in and make decisions about your care and pain management, including refusing care, to the extent permitted by law. Your care provider (such as a doctor or nurse) will explain the medical consequences of refusing recommended treatment.

You have the right to have your illness, treatment, pain, alternatives, and outcomes explained in a way that you can understand. You have the right to an interpreter, if needed.

You have the right to know the name(s) and role(s) of your care team members. You have a right to ask for a second opinion.

You have the right to request that a family member, friend, and/or physician be notified that you are under our care.

You have the right to receive information about continuing your health care within a different setting.

You have the right to know the policies that affect your care and treatment.

You have the right to participate in research or decline to participate in research. You may decline at any time without compromising your access to care, treatment, and services.

You have the right to private and confidential treatments, communications, and medical records, to the extent permitted by law.

You have the right to receive information concerning your advance directives (living will, health care power of attorney, or mental health advance directives), and to have your advance directives respected, to the extent permitted by law.

You have the right to access your medical records in a reasonable timeframe, to the extent permitted by law.

You have the right to know about fees and to receive counseling on the availability of resources to help you pay for your health care.

You have the right to be free from restraints that are not medically required or are not being used appropriately.

You have the right to access advocacy or protective service agencies, and a right to be free from abuse.

You have the right to have your concerns and complaints addressed. Should you or your designated guardian, advocate, support person, or representative feel at any time, that your rights as a patient have been violated — or you wish to share a compliment, concern, or complaint — ‘- please call the Administrator at (517) 489-7107. Sharing your concerns and complaints will not compromise your access to care, treatment, and services.

Member Responsibilities 

You are responsible for providing us with as much information as possible about your health, medical history, and insurance benefits.

You are responsible for asking your care provider for help or clarification when you do not understand medical words or details about your care plan.

You are responsible for following your care plan. If you are unable/unwilling to follow your care plan, then you are responsible for telling your care team. Your care team will explain the medical outcomes of not following their recommended treatment. You are responsible for the outcomes of not following your care plan.

You are responsible for following our facility’s rules and regulations.

You are responsible for acting in a manner that is respectful of other members, staff, and club property.

You are responsible for meeting your financial obligation to the club.

Hours
Monday – Friday
7:00 am to 5:30 pm

Grand Mere’s Adult Day Health Club
1020 Eastbury Drive
Lansing, Michigan 48917
(517) 253-0784